You have a legal obligation to take reasonable care of the Goods while they are in your possession.
In all cases, the items returned must be in their original condition. The Goods are your responsibility until they reach us.
All returned Goods will be inspected on return and we reserve the right to refuse a refund for any item deemed by us to be in unsuitable condition, for example if the garment holds on odour or if tags/components have been removed.
We will not consider that you have taken care of the Goods if they have been used to an extent beyond what would be reasonable when examining the goods in a shop before purchase.
You can open the packaging to look at and try on the Goods as you would in a store. You must not try on the Goods wearing strong perfume/aftershave or a deodorant which may leave a scent or marks on the Goods.
Hygiene strips must not be removed from items of lingerie. For hygiene reasons, undergarments that have had the hygiene strip removed can not be returned.
Tags should not be removed from any item unless you wish to keep the Goods. The original packaging should be retained and returned with the Goods. Shoes must not be worn outside and no scuffing should appear on the sole.